How many items can I order at one time?
For each transaction, you may order as many items as you wish provided they are to be delivered to one recipient. Please place your orders separately if you wish to have them delivered to different recipients or addresses.
How early do I have to place my order?
Generally, it is a good idea to place your order early (a few days in advance or even earlier) as this will give us time to interact with you. This is to ensure that you will get the type of arrangement you prefer.
What is your cut-off time for taking orders?
Our cut-off time for same-day delivery is 12 pm. Therefore, if you order after 12 pm today, you will only be able to select tomorrow’s date as the earliest delivery date. Currently, we offer same-day delivery on weekdays only.
Can I change my order details?
For changes to delivery address or message card, you may email us at email@example.com or send us a message via whatsapp. Changes to order details can only be made up to one (1) working day before delivery date.
Can I cancel my order?
You may cancel your order by 10 am, one (1) working day before your intended delivery date. A processing fee 10% of the amount paid will be imposed on the refund amount. Please note that it will take up to 10 working days for the refund to be completed. However, if your order has already been processed, a 50% cancellation charge will be imposed.
Do I get the exact flowers in the arrangement as shown on your website?
We endeavour to create each of the arrangement as it appears on the image shown. However, there will be times when a certain flower type, flower colour or gift item is unavailable. Under such circumstances, VIBRANT BLOOMS.com.my reserves the right to substitute them with flowers and other items of equal or greater value.
Would you be able to customise an arrangement for me?
Yes, we will try to fulfil any special request you may have. Please tell us your colour preference (if any) or any particular flower type or flower colour which you like. This will enable us to customise the arrangement according to your personal taste or preference, subject to the availability of the flowers of items requested.
Do I have to create an account before I can place an order?
If you are a new customer, an account will be created for you once you place an order. First, you need to select your preferred product, add to cart, and click on ‘view cart’ and you will redirected to your ‘shopping cart’ page. Enter the address of your recipient to view shipping fees, if any. You may now proceed to checkout. Select your preferred payment option and proceed to place your order.
Meanwhile, you may check your email for details of the account that has been created for you. You may access your account area to change your password and to view your order history.
Once you have created an account with us, it will be easier for you to shop with us the next time. Just login using your email address and password on your next visit and all your personal details such as contact number and billing address will be automatically retrieved from your account.
Are all your prices quoted in Malaysian Ringgit (MYR)?
Yes, however you may use the ‘currency converter’ to display the value of a product in your desired currency.
Do you provide delivery service and what are the charges?
We provide delivery to most locations within Klang Valley. For more details, please click here.
Can I get an acknowledgement as proof of delivery?
Upon request, we can arrange for a copy of the Delivery Order to be sent to you via whatsapp or email as proof of delivery.
What are the reasons when flowers or products ordered are not delivered?
The possible reasons are as follows:
- We are closed on the delivery date requested.
- The recipient’s address given is incorrect.
- The recipient has left the hotel or hospital before the item could be delivered.
- The flowers cannot be left outside the house or apartment when no one is at home.
Why is it necessary to give the recipient's contact number and full delivery address?
This is to ensure that your order will be delivered safely by our delivery personnel. For delivery to a company or office address, details should include the company name/department name, unit number, tower/block and floor details.
Do you deliver to hospitals/hotels/restaurants?
We can deliver to hospitals/hotels/restaurants if the location is within our delivery zones/areas. To ensure a smooth and timely delivery, please provide specific delivery details as follows:
- Hospitals: Bed/ward number, room number, floor and block
- Hotels: Guest name & room number. Please inform the front office of the delivery so that we can deliver your order at the front desk.
- Restaurants: Reservation and/or name. Please inform the restaurant of the delivery so that the service staff is prepared to receive your order.
Can you ensure that my order is delivered directly to the recipient?
We are not always able to deliver directly to the recipient. Should the recipient be unavailable at the time of delivery, we will pass the item to a colleague, receptionist, friend or family member to be handed over to the recipient upon his/her return.
What happens if there's no one at home to receive the order?
If the order is delivered to a residential address and the recipient is not around, the rider will try to contact the recipient by phone. If the recipient cannot be contacted, the item will be handed over to the security guard (condos/apartments). Alternatively, it may be left behind the grille (for condos/apartments) or behind the gate (for houses).
Since we only make one attempt to deliver the item, please ensure that someone is available to receive the order on behalf of the recipient.
If the recipient is not at the original delivery address, can you arrange to deliver the order to a different address?
Yes, we are able to arrange for re-routing of your order provided it is within our regular delivery zones. Such an arrangement is subject to a re-routing fee of RM20-RM40 depending on the new location.
How do I know when my order has been delivered?
Once your order is delivered, you will receive a message via sms or whatsapp confirming the delivery.
What happens if my order is undelivered?
This may happen when the recipient cannot be contacted or the address is wrong or incomplete. We will make every attempt to contact the recipient to check the accuracy of the delivery address. However, if this is not possible, we will refer to the sender for further instructions, example for re-routing of the item.
May I self-collect or pick up my order?
Yes, you may collect your order from our shop at Wisma Rampai from 2 pm to 5 pm (Monday to Friday) or from 10 am to 1 pm (Saturday).
Do you deliver on Sundays?
Generally we don’t deliver on Sundays except by prior arrangement. An additional fee of 15% of the purchase price will be imposed.
How can I pay for my purchases?
We have several payment options available for your shopping convenience.
On the ‘checkout’ page, you may select payment via direct bank transfer if you wish to transfer the payment directly to our account.
We also accept online payment via Visa and Mastercard credit cards via ipay88, our payment gateway partner.
Your payment will be processed by Mobile88.com Sdn Bhd. The name of Mobile88.com will be shown on your Credit Card Statement. You will also receive a notification via email from Mobile88.com regarding your transaction.
In addition to Visa and Mastercard, iPay88 also enables you pay for your purchases via online banking services of the following local banks:
- Alliance Online
- CIMB Clicks
- Hong Leong Online
- RHB Online
For overseas customers, please select ‘ipay88’ option in order to make payment via Paypal.
For more details on our payment options, please click here.
How secure is your online payment system?
“Verified by Visa” (by Visa)
Our online payment system uses the 3-D Security Code System involving authentication as follows:
“Verified by Visa” (by Visa)
“Mastercard Secure Code” (by MasterCard)
The cardholders are required to enter their security password or answer some security questions.
This system also uses the Secure Socket Layer (SSL) technology for encrypting and sending your credit card details. The system protects your credit card details from being intercepted and used fraudulently while the information is in transit over the internet.
How do I pay for my purchases if I do not have a credit card?
We accept payment via Direct Bank-In or Fund Transfer to any one of the following accounts:
PUBLIC BANK BERHAD
- Account Holder Name: Vibrant Blooms Flowers & Gifts
- Account Number: 3091453332
MALAYAN BANKING BERHAD
- Account Holder Name: Vibrant Blooms Flowers & Gifts
- Account Number: 514815003858
How do I know if Vibrant Blooms has received my order or my payment has been accepted?
If you pay for your order via our Online Payment system, you will receive an acknowledgement email from ipay88 upon the successful completion of your payment transaction.
If you choose to pay by either Direct Bank-In or Fund Transfer, we will contact you to confirm your order once your payment has been accepted or processed by our banker.
Are prices quoted on the website applicable for festive seasons?
Due to the shortage of fresh flowers and the increase of prices by both local and overseas suppliers, the prices of our floral items will be adjusted accordingly.